At Jalen Harmonics, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. We work with trusted courier partners to ensure that your products reach you in excellent condition.
Order Processing
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All orders are processed once payment details and delivery information have been verified.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been shipped, along with tracking details where applicable.
Cash on Delivery Orders
We offer Cash on Delivery (COD) as our primary payment method. Please ensure that the delivery address and contact number provided are accurate so our delivery team can reach you without delay.
Shipping Charges
Shipping fees, if applicable, will be displayed during checkout before you confirm your order.
In some cases, promotional offers or discounts may include free shipping.
Order Tracking
Once your order has been shipped, you will receive an email or SMS containing tracking details so you can monitor the delivery progress of your parcel.
Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact us within 48 hours of receiving your order at [email protected].
Our team will investigate and assist in resolving the issue as quickly as possible.
International Shipping
Jalen Harmonics proudly ships worldwide. International orders may be subject to customs fees, import duties, or taxes determined by your country’s regulations. These additional charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please reach out to our support team at [email protected].